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Make wait times in your medical practice a better experience!

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Physicians Practice

How to make wait times at your medical practice a better experience!

How often have you seen patients fuming in the reception and have been able to do nothing about it? With hundreds of newly insured patients and limited staff it is getting tougher by the day for small and medium sized medical practices, to handle appointments. There is nothing worse than seeing patients, in need of medical care, waiting listlessly for it.

A third of staff time is spent on scheduling, handling no-shows and rescheduling appointments. There are ways to make appointment scheduling and patient wait times, smarter and shorter.

Make use of apps…

There are applications and software’s that can help physicians get a handle on their numerous appointments. Web based tools such as MedWaitTime help physicians to streamline everyday workflow and manage appointments. The more effectively you manage appointments, the easier it is to shorten wait times.

Is your medical practice a Wi-Fi zone?

How many of us read magazines strewn at a reception desk? Very few! Flipping through pages randomly can be frustrating after a while. A Wi-Fi enabled wait room can keep patients engaged. It may also help them to complete office tasks or keep tabs on them, while waiting in your office. This will make wait times more productive and fun.

Get paperwork out of the way!

Filling out medication lists or making patients fill myriad forms is a time drainer. And make the wait time for patients longer. Encourage patients to fill out information online a day or two prior to the visit. Have patient information and other pertinent details in hand, before meeting patients.

Make use of patient portals to share and receive vital information. Built into your EMR or integrated with it, work with patient portals to save on time.

Keep your patients in the loop!

Inform your patients about how long it will take to see them. Have the front office staff update patients periodically on what’s going on in the physician’s room. If there is delay state the reason for the delay and how long it will take to get things back in order. Knowing the reason for the wait, will let patients know their time is being valued.

Keep in touch!

A follow up mail that thanks your patients for visiting, for waiting for your medical care and how important each visit is to you, can make all that wait worthwhile. Never forget to ask for feedback and suggestions. It will increase your referrals and ensure there is a steady stream of loyal patients!

Here’s a presentation view about how you can accomplish your medical practice in full flow.

Patients Are Thronging Urgent Care Centers. Can Physicians Manage ?

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Are Your Patients Waiting Forever To Meet You ? 

Urgent care centers are sprouting all across the country. Recent studies indicate that urgent care centers have doubled over the last couple of years. As the healthcare industry undergoes major changes, cost cutting seems to be the new mantra.

Everybody is urging everybody else to cut down on costs. The latest to join the list are patients. Insurers are now insisting that patients explore more affordable options. Rushing to the ED for relatively minor ailments is not an option anymore. And patients are instead making a beeline to urgent care centers to reduce costs.

urgent-care

Is The Decline Of Primary Care Facilities A Reason ?

 Every healthcare news article in recent times has moaned the death of primary care centers. The shortage of primary care doctors only worsens by the day. The United States is reportedly short of over 9000 primary care doctors. By 2025 there will be a massive shortage of about 65,000 primary care doctors.

Urgent care centers offer the same medical services that primary care centers provide for acute care patients. This has led to a sharp increase in the demand for urgent care physicians.

40 Million Newly Insured Patients A Huge Driver !

There are going to be startlingly more patients waiting to meet the doc. The boom in urgent care centers can help thousands of patients meet their doctor on time. Hospitals are stepping up the plate to cash in on the demand for urgent care billing services. A lot many doctors have also started urgent care practices to cater to the huge influx of patients.

Too Much Of A Good Thing…

As the old maxim goes, too much of a good thing can be a bad thing. Physicians can, buoyed by the popularity of urgent care, bite of more than they can chew, inadvertently. Medical practitioners need to redesign their practices to handle patient demand.

Here is what urgent care centers can do to handle patient load :

  • Leverage physician extenders: Nurse practitioners can give tired doctors the respite they need. Instead of being at loggerheads with NPs, physicians need to work closer with urgent care NPs and leverage their potential, to ensure better patient care.
  • Have a smart patient portal: Patient portals can help automate tasks that will otherwise need an army of professionals to handle. Appointment scheduling, eligibility verification and most other front desk tasks can be automated to avoid long wait queues and flustered front office tasks.
  • Outsourcing billing and coding needs: More patients mean more claims to be transacted. Ass your claim traffic increases you’d need additional staff to manage huge billing volumes. You’d have to invest more on infrastructure and operational costs. Outsourcing can help urgent care centers contain costs and yet manage the vast number of patients waiting to be seen !